Table of Contents
Privacy Policy
Last Updated: May 1, 2025
Our Commitment to Privacy
At AgileFlow, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our training programs. Please read this policy carefully to understand our practices regarding your personal data.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our website and services, including:
Personal Information
When you register for our courses, submit inquiries, or create an account, we may collect:
- Full name
- Email address
- Contact number
- Professional information (job title, company)
- Course preferences and interests
- Payment information (processed through secure third-party payment processors)
Usage Data
We automatically collect certain information about how you interact with our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
- Click patterns
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services
- Processing course registrations and payments
- Sending confirmation emails and course materials
- Issuing certificates and maintaining certification records
- Responding to inquiries and providing customer support
- Sending updates about upcoming courses, educational content, and relevant industry news (if you've opted in)
- Analyzing website usage to improve user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contract: Processing is necessary to fulfill our contractual obligations to you when you register for our courses.
- Consent: We process certain data with your consent, such as sending marketing communications.
- Legitimate Interests: We may process your information for our legitimate business interests, such as improving our services and ensuring security.
- Legal Obligation: We may process your information to comply with applicable laws and regulations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure networks and servers
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information using commercially acceptable means.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request copies of your personal information we hold.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information in certain circumstances.
- Restriction: You can request that we restrict the processing of your information.
- Data Portability: You can request a copy of your information in a structured, commonly used, machine-readable format.
- Objection: You can object to our processing of your information in certain circumstances.
- Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.
To exercise these rights, please contact us through our website contact form. We will respond to your request within the timeframe required by applicable law.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For certification records, we maintain information for the validity period of the certification plus an additional period to allow for recertification.
When we no longer need to process your information, we will either delete or anonymize it, or if this is not possible, we will securely store your information and isolate it from further processing until deletion is possible.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.
We encourage you to review this policy periodically. If we make material changes, we will notify you through a notice on our website or by email, as appropriate.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:
- Our website contact form
- The Contact Us section on our website